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Pranaya J

UX/UI Designer

Creative and detail-oriented UX/UI Designer with 3 years of experience in Major Incident Management, transitioning into a design career. Passionate about user-centered design, problem-solving, and crafting intuitive digital experiences. Proficient in Visual and Interaction Design, with hands-on experience in building projects like Cineselect and PlantSwitch. Eager to apply a unique blend of technical and creative skills to enhance user experiences

Work experience

PlantSwitch (Certification Project)

Problem Solved: Users were facing difficulties in finding trustworthy platforms for plant exchange and community interaction.

Solution: 

  • Created a plant exchange platform to connect gardening enthusiasts for plant swaps and knowledge sharing.

  • Conducted user interviews and surveys to understand the community’s needs and frustrations with existing solutions.

  • Designed a responsive platform with intuitive features like plant verification, user profiles, and real-time messaging for community interaction.

  • Led the full design process, including wireframing, prototyping, and usability testing, to ensure a smooth user journey.

  • Designed with a mobile-first mindset to ensure the platform is easily accessible and fully functional on smartphones

July 2024 – Sept 2024

Cineselect (Certification Project)

Problem Solved: Movie discovery was overwhelming for users due to an overabundance of choices and lack of personalized recommendations.

Solution: 

  • Designed a movie recommendation platform focused on providing a personalized and interactive user experience.

  • Conducted user research to identify user pain points in finding movies to watch.

  • Created wireframes, user flows, and prototypes to optimize the search and discovery process.

  • Focused on building an intuitive interface with clear navigation and responsive design elements.

  • Conducted usability testing on the high-fidelity prototype to gather feedback and iterate on the design, improving ease of navigation.

April 2024 – May 2024

Major Incident Manager

  • Identify and assess major incidents based on predefined criteria (severity, impact, urgency).

  • Prioritize incidents that could cause significant disruption to business operations, revenue, or customer service.

  • Lead the triage process to determine the nature, cause, and extent of the incident.

  • Provide regular updates to senior management, stakeholders, and affected teams regarding the incident status, progress, and estimated resolution times.

  • Keep customers and internal users informed about the impact and timelines for service restoration.

  • Act as the primary point of contact for all major incident communications.

Vantez Systems, Nov 2022 – July 2023

Major Incident Manager

  • Lead the resolution of critical incidents by coordinating across technical teams, stakeholders, and management to ensure minimal business impact.

  • Utilize tools such as ServiceNow, Jira, or Splunk for incident tracking, reporting, and analysis.

  • Developed strong communication and problem-solving skills, ensuring effective coordination during high-stress situations.

  • Conduct post-incident reviews to identify root causes, document learnings, and implement preventive measures.

  • Prepare detailed incident reports and metrics to track performance, identify trends, and provide insights to improve system resilience.

Tata Consulting Services, June 2019 – July 2021

SKILLS

UX/UI Design

Wireframing, Prototyping, User Research, Usability Testing, Information Architecture, Responsive Design, Teamwork

Visual Design

Color Theory, Typography, Layout Design, Design Systems.

Tools

Figma, FIgjam, Adobe XD, Sketch, InVision, Adobe Creative Suite (Photoshop, Illustrator).

Development Tools

Webflow, Basic HTML/CSS.

Interpersonal Skills

Collaboration, Problem-Solving, Empathy, Adaptability, Communication, Leadership, Time Management, Attention to Detail

EDUCATION

Bachelor's in Electronics and Communication Engineering (ECE)

JNTUH, India

2015-2019

CERTIFICATIONS

Google UX Design Professional Certificate

  • Foundations of User Experience (UX) Design

  • Start the UX Design Process: Empathize, Define, and Ideate

  • Build Wireframes and Low-Fidelity Prototypes

  • Conduct UX Research and Test Early Concepts

  • Create High-Fidelity Designs and Prototypes in Figma

  • Responsive Web Design

  • Design a User Experience for Social Good

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